Peace of Mind Starts With SilverWise
Stay Active. Stay Independent. Stay You.
Our First Releases To Our Aussie Families
Frequently Asked Questions
Where are you located?
Our head office is located in Sydney, New South Wales, Australia
How much does shipping cost?
Shipping is free on all orders in Australia. We want to take care of our Aussies and ensure the pleasant experience of SilverWise is enjoyed by all.
How long does shipping take?
We offer free shipping on all orders. Most orders will arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 30 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.Â
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at Support@Silverwise.com.auÂ
 Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Our Mission
At SilverWise, our mission is to make independent living easier and more fulfilling. We design thoughtful, reliable products that bring comfort, clarity, and confidence to everyday life — helping mature Australians stay healthy, safe, and connected to what matters most.
Fast, Free & Secure Shipping Australia Wide
We believe peace of mind shouldn’t have to wait. That’s why we offer fast, free shipping Australia-wide. Every SilverWise order is packed with care and delivered securely to your door, so you or your loved ones can start living easier, sooner.