Frequently Asked Questions
Does it automatically adjust for morning and night?
Yes — the SilverWise DayClock has a built-in auto-dimmer that adjusts brightness as the room darkens.
It clearly shows whether it’s morning, afternoon, evening, or night, so there’s no confusion about the time of day.
Is it difficult to set up or use?
Not at all. Just plug it in, set the time once, and it’s ready to go.
There’s no Wi-Fi, apps, or complicated menus — it remembers your settings even after power loss.
Where are you located?
Our head office is located in Sydney
How much does shipping cost?
Shipping is free on all orders within Australia. We want our Aussie's to love our product as much as we do!!
Can it help with dementia or memory loss?
Yes — many families use the SilverWise DayClock to reduce confusion and maintain daily structure. Its clear, easy-to-read display helps users stay oriented, confident, and independent throughout the day.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
You can inquire further, and our friendly team will respond with accurate delivery estimates.
Do you ship internationally?
We currently only ship to Australia at the moment.
Please inquire SilverWiseStore@gmail.com for further questions and communication for potential international delivery.
What is your refund policy?
We offer a 30 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way.
Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
Here at SilverWise we use trusted, reliable Aussie courier companies to deliver our trusted products quickly, and with care.
Want to chat to the SilverWise team?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at SilverWiseStore@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.